Privacy Policy...

How we use your personal information


This privacy notice is to let you know how 24-7 Patient Care Ostomy Supplies promise to look after your personal information. This includes what you tell us about yourself, what we learn by having you as a client.

Users contacting this website and/or it’s owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation 2018.


Our Privacy Promise


We promise:


    • To keep your data safe and private

    • Not to sell your data


How the law protects you


As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.

Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. The law says we must have one or more of these reasons:


    • To fulfil a contract we have with you, or

    • When it is our legal duty, or

    • When it is in our legitimate interest, or

    • When you consent to it


A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you.


Where we collect personal information from


We may collect personal information about you from these sources:


Data you give to us:


    • When you apply for our services

    • When you talk to us on the phone

    • When you use our website

    • In emails and letters


Who we share your personal information with


We may share your personal information with companies or with trusted third parties.


For example:


    • Operational companies such as delivery couriers

    • Appointed distributor in the country in which you live

    • Dispensing appliance contractors(DACs)


Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:


    • We provide only the information they need to perform their specific services

    • They may only use your data for the exact purposes we specify in our contract with them

    • We work closely with them to ensure that your privacy is respected and protected at all times


Sharing your data with third parties for their own purposes


We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government bodies, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.


For further information please contact our Data Protection Office.




We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about ‘marketing’.


The personal information we have for you is made up of what you tell us, and data we collect when you use our services.


We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, may be relevant for you.


We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.


You can ask us to stop sending you marketing messages by contacting us at any time.


We may ask you to confirm or update your choices, if there are changes in the law, regulation, or the structure of our business.


If you change your mind you can update your choices at any time by contacting us.


How long we keep your personal information


We will keep your personal information for as long as you are a client of 24/7 Patient Care     Ostomy Supplies Ltd.


After you stop being a client, we may keep your data for up to 7 years for one of these reasons:


    • To respond to any questions or complaints.

    • To maintain records according to rules that apply to us.


We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for these purposes.


How to get a copy of your personal information


You can access your personal information we hold by writing to us at this address:


Data Protection Officer

24-7 Patient Care Ostomy Supplies Ltd

Ground Floor Office

Rainford Village Hall

Church Road


St. Helens

WA11 8HB


Alternatively, you can email


Letting us know if your personal information is incorrect


You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this.


If you do, we will take reasonable steps to check its accuracy and correct it.


What if you want us to stop using your personal information?


You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.


There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.


We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.


You can ask us to restrict the use of your personal information if:


    • It is not accurate.

    • It has been used unlawfully but you don’t want us to delete it.

    • It is not relevant any more, but you want us to keep it for use in legal claims.

    • You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.


If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact our Data Protection Office.


How to withdraw your consent


You can withdraw your consent at any time. Please contact us in writing to our Data Protection Office.


How to complain


Please let us know if you are unhappy with how we have used your personal information. You can contact our Data Protection Office.